Payments Information

Pre-Order

• A Pre-Order is a product that has not yet come into stock, but can instead be pre-purchased to secure your purchase of your chosen item or items. Pre-Order items must be paid in full at the time of purchase. We often open pre-orders for popular item that sell out quickly. This also guarantees an immediate dispatch when the product arrives in stock.
• We endeavour to give the firmest estimated delivery time with all our pre orders however sometimes due to supply delays outside our control this is not always possible.
• Pre- Order items are not eligible for a refund.

 

Layby

 

• The lay-by period is for a maximum of three weeks. A deposit must be a minimum of 20% of the total purchase value, and the minimum lay-by sale is $100.
• The cancellation charge on a lay-by is 20% of the total purchase price.
• There are no returns or exchanges on lay-by items with the exception of faulty goods or in accordance with your legislated rights.
• The customer or the store has the right to cancel a lay-by.
• If the customer cancels the lay-by within three weeks they have the right to a refund of the payments made, less the cancellation charge. If the store cancels the lay-by within three weeks the customer will be given seven days notice and will be entitled to a full refund of all payments made.
• Customers will be contacted for all lay-bys that are not completed by the due date. After the due date the lay-by will be cancelled and the customer will be given a refund for their payments made, less the cancellation charge.
• The cancellation charge is applied to compensate the retailer's selling, storage and administration costs.
• Any items placed on lay-by cannot be altered until the lay-by has been paid in full. No items can be taken by the customer until the entire lay-by has been paid in full.

 

Afterpay

 

• Afterpay orders align to the same Returns Policy as regular payment orders.